How can we help?

Email JL Prime at support@jlprime.com.sg. Include “Stamp Studio” in the subject and describe what happened. We do not promise a specific response time.

Report a game issue

• Your device model, operating-system version and game version, if available.
• The world and picture, what you expected, and the steps that caused the problem.
• A screenshot if useful. Remove notifications and other personal information first.

Where is my progress?

Stars, postcards and settings are saved on the device only. There is no player login or cloud backup, so moving to another device or deleting the app can lose progress. We cannot recover a deleted save from our servers.

Reset the game

Open the game's Settings and choose Reset. This permanently removes your stars and postcards on that device.

Stuck on a picture?

The first hint on every picture is free. For another hint you can choose to watch a short video. If no video is available (for example when you are offline), hints still come back after a short wait, so nobody gets stuck.

Privacy requests

Email us with your request. There is no game account to delete, and we cannot remotely delete data stored only on your device. See our privacy policy for more details.

Updated 28 October 2026