How can we help?

Email JL Prime at support@jlprime.com.sg. Include “Dot Castle” in the subject and describe what happened. We do not promise a specific response time.

How do I play?

Take turns placing dots on the grid. Link your dots into walls, and close a wall around your rival's dots to capture them. The player with the most points wins.

Report a game issue

• Your device model, operating-system version and game version, if available.
• The game mode, what you expected, and the steps that caused the problem.
• A screenshot if useful. Remove notifications and other personal information first.

Where is my notebook saved?

Your coins, covers, pens and saved games are stored on your device. To keep a copy for a reinstall or a new phone, sign in to Google Play Games from Settings → Cloud save. We can't see or restore your saved games ourselves.

Why do I see ads?

Ads keep the game free. Rewarded videos are always your choice. There are no in-app purchases.

Privacy requests

Email us with your request. There is no JL Prime account to delete. See our privacy policy for more details.

Updated 5 November 2026