Arrows Escape support
Need help with Arrows Escape, found a bug, or have an idea? Email us and include “Arrows Escape” in the subject. We do not promise a specific response time.
Report a game issue
- Your device model and operating-system version, plus the game version shown at the bottom of Settings.
- The level number, what you expected, and the steps that caused the problem.
- A screenshot if useful. Remove notifications and other personal information first.
Common questions
How do I play?
Tap an arrow and it slides the way it points. If the path is clear, it leaves the board. If another arrow is in the way, it bumps and you lose a heart. Clear every arrow to finish the level and reveal more of the picture.
I'm stuck. What can I do?
Use a hint to see an arrow that can move. If you run out of hearts, tap Try again to replay the level.
Is my progress saved?
Yes. Your levels, stars, coins, skins and Daily Puzzle streak are saved on your device automatically. Uninstalling the app deletes them from your device, and we can't restore them for you. Your phone's own backup may keep a copy.
What are coins for?
Earn coins by clearing levels and the Daily Puzzle, then spend them in the Shop on arrow skins. Coins can't be bought.
How do I turn off sound, music or haptics?
Open Settings in the game and switch Sound, Ambient music or Haptics off. Settings also has a Reduce motion option and a choice of themes.
Why do I see ads?
Ads keep the game free. There are no in-app purchases. Rewarded videos are always your choice.
Why can't I see a “Watch ad” button?
The button only appears when an ad is ready. Ads need an internet connection and aren't always available, so check your connection or try again later.
How do I change my ad privacy choices?
In the European Economic Area, the UK, and Switzerland, open Settings in the game and tap “Privacy options”. Elsewhere, use your phone's ad settings (Android: Settings → Google → Ads; iPhone: Settings → Privacy & Security → Apple Advertising).
Privacy requests
Email us with your request. There is no JL Prime account to delete. See our privacy policy for more details.
Updated 5 November 2026